SAQA ID: 83946
NQF: Level 03
Duration: 12 months
This course is accredited: The individual Primary or Delegated Quality Assurance Functionary for
each Learning Programme recorded against this qualification is shown in the table at the end of this
The purpose of the qualification is to build the knowledge and skills required by employees
in junior management who have had schooling below NQF level 3. It is intended to
empower learners to acquire knowledge, skills, attitudes and values required to operate
confidently as junior managers in the South African community and to respond to the
challenges of the economic environment and changing world of work.
Who must do this Qualification? Management is an essential, key function of a business. The
National Certificate in Management: Level 3 is designed to meet the needs of learners who require
junior management skills in all sectors of the economy. It is intended for junior managers of business
units in medium to large organisations. The term business unit in this qualification implies a cost
centre, section or department. It is envisaged that learners who complete this qualification will be
engaged in multiple work roles in a variety of organisations and will be able to play a part, at their
level, in the implementing of the vision and contributing ultimately to the success of an organisation.
Entry Requirements: The National Certificate in Generic Management Level 3 allows open access.
Provision has been made for prior learning to be recognised if a learner is able to demonstrate
competence in the knowledge, skills, values and attitudes implicit in this qualification. Application for
Recognition of Prior Learning (RPL) may allow for accelerated success to further learning.
- Explain the role of materials handling in the warehouse
- Care for Customers
- Identify internal and external stakeholders
- Receive, report and react to customer complaints within a security environment
- Devise and apply strategies to establish and maintain relationships