Effective Communication & Presentation Skills


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Categories: Business Admin, Management


This course is accredited with the Services Seta and material covers unit standard 8647 at NQF Level 5 worth 10 credits.


The broad learning objective of this course is to develop the awareness, knowledge, skills and attitudes of participants needed to deliver effective professional presentations. The course is designed so that participants understand the theory of good communication prior to preparing and delivering a presentation within a simulated context. The course is divided between what good communication is, how to prepare an effective presentation, and delivering your presentation so that you have a persuasive impact on your audience.

Each participant will be given individual feedback on how to continuously practice improving their communication skills back in the business environment. The course will enable you to become a professional presenter.


Expectations and challenges

This course will explore:

  • The Presenter
  • Preparation
  • Visual Aids
  • Delivery

MODULE 1: Effective Communication

  • The importance of self-awareness
  • Preparation for a positive first impression
  • Barriers to effective communication
  • The conventional process model
  • Communication purposes
  • Business communication
  • Effective emails, memos

MODULE 2: Understanding our audience

  • The power of deep listening
  • Key communication skills
  • Non -verbal communication
  • Presenting Reports and research
  • Communication in meetings

MODULE 3: Presentation skills

  • Your look, posture, gesture, eye contact
  • Using tonal Variety
  • Speaking with energy
  • Presenting your visuals

MODULE 4: Delivering your presentation

  • Central message
  • Brainstorming
  • Using a mind map
  • Designing your presentation using power point
  • Practising and delivering your presentation
  • Feedback and evaluation of your presentation


Learners should be able to:

  • Understand the purpose of your presentation
  • Strategically plan your presentation based upon an audience analysis
  • Apply assertive verbal skills to capture and maintain audience interest
  • Apply critical listening skills and respond confidently to questions
  • Develop awareness of how effective non-verbal messages are communicated
  • Improve meetings through effective communication skills
  • Research the gathering of data and drawing up a report
  • Gather, structure and organise a formal report using mind-mapping effectively
  • Design and use appropriate visual aids to support your presentation
  • Deliver and evaluate your presentation by reviewing a video for a more professional impact
  • Apply a rigorous communication checklist in evaluating presentations


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